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FCS unveils next generation of mobile solutions and new visual identity at HITEC 2019

A new era for FCS begins with the launch of REVO, a sleek new range of mobile solutions for the hospitality industry

Singapore / Minneapolis, 18 June 2019: Leading hospitality technology platform provider, FCS, has revealed the start of a new phase for the company on the first day of HITEC 2019, which sees the unveiling of the company’s fresh new brand identity and the introduction of REVO, a new range of mobile solutions designed to unlock higher ROI for hoteliers across every aspect of their operations.

Following eight months of research and interaction with customers globally, FCS has released its brand new REVO range of mobile apps for five of its solutions: Housekeeping, Engineering, Connect, Concierge and Recovery.

Incorporating the latest trends and best practices in user experience design and striking new features, the REVO range is designed to support hotels as they go through their digital transformation. With a fresh, contemporary look and a fully revamped customer interface, the REVO solutions are designed to deliver enhanced performance, empowering hoteliers to focus on what they do best; delivering an exceptional guest experience.

“Over the past 35 years we have grown with the hotel business and created solutions that help hotels run more efficiently, used in 5,000 properties across 32 countries. Today marks the beginning of a next phase for FCS with our ambition to become agents of change for the hospitality industry and to empower innovation globally. This is an important step in the evolution of the company with our fresh new look embodying our innovative spirit and forward thinking approach.” said Pascale Chatelain, the company’s Vice-President, Global Sales, Marketing & Channels.

Elena Volkova, Head of Product for FCS, commented: “We are thrilled to launch REVO at HITEC this week and to introduce our brand new range of apps to our partners around the world. Our Housekeeping, Engineering, Connect, Concierge and Recovery solutions have been developed from the ground up after months of research and feature a highly intuitive and easy to use customer interface that will require very minimal training for users. The unified UX/UI also further eases the integration and transition between the apps, providing a seamless experience to users. We can’t wait to roll REVO out around the world and help hoteliers unlock even more value from the automation of their operational processes.”



About FCS

“We enable hotels to deliver the best guest experience.”

With over three decades of global experience, FCS is a leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 5,000 hotels, with over 8,000 installations in 32 countries.

Headquartered in Singapore with 13 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.

FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include:





For more information, please visit www.fcscs.com.
Sangheetha KG
FCS Marketing and Communications
Tel: +65 6723 6732 



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Angie Hospitality to Unveil Expanded Line of Hospitality-focused Virtual Guest-room Assistants at HITEC 2019

New product lineup by hospitality's leading innovator of virtual assistant and AI technology offers three options, including Angie Spark, Angie Luxe, and Angie Luxe+.


San Jose, Calif. & Minneapolis - HITEC Booth #1646 - June 17, 2019 - Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, is unveiling an expanded product line of virtual guest room assistant solutions at HITEC 2019 on June 18-20 in Minneapolis. Each of the three distinct models now available are capable of addressing a specific set of hotel needs, while providing all the enhanced convenience that today's tech-savvy guests have increasingly come to expect from their hotel stay experience, regardless of the type and level of the property.


W ith the release of this new line up, Angie Hospitality will be able to provide new customers with a wider range of choices in implementing a virtual assistant platform that meets their specific property, guest and budgetary needs. Angie Spark provides a new entry price point in a small but powerful device that taps into Angie's full set of cloud capabilities that allow hotels to provide guests with the ability to request hotel information or services, such as housekeeping, room service or maintenance. Guests can also schedule wake-up calls, stream music, perform automated checkout and review details on nearby events, weather and traffic conditions. Other abilities include locating pricing information and hours of operation for on-site restaurants, spas or gyms.


All Angie devices in the new series boast an extensive feature set including seamless PMS integration, multilingual support, an on-screen hotel directory, alarm clock, high-fidelity bluetooth speakers and more. Angie Luxe and Angie Luxe+ also include a built-in nightlight and charging ports using both USB-A and USB-C as well as a variety of available add-on features, such as room control, secure Wi-Fi, and PBX telephone integration, allowing hoteliers to customize their chosen Angie solution to fit the property's specific needs.


Like its siblings, Angie Luxe+ can serve as a guest room telephone, but includes a handset to offer a more traditional telephone experience. Angie's cloud platform powers the whole line up and includes support for integrations with many familiar POS, PMS, CMS, and Workflow solutions, including HotSOS, Inncom, Iris, Opera, Interel and more.


"Angie Hospitality and its solutions are built on the premise that a guest's experience and needs are varied and our new product line provides hotels the options they need to implement virtual assistant technology that fits their specific goals and guest expectations," said Ted Helvey, CEO of Angie Hospitality. "While each model of Angie delivers unique abilities, the cloud platform is still fully capable of catering to the increasingly mainstream trends of instant convenience and access to a more personalized hotel stay."


Angie will be conducting live demonstrations of its expanded product line at Booth # 1646 at HITEC 2019 in Minneapolis, June 18-20. To schedule a private demonstration or to view the Angie solution and expanded product line, please email [email protected].


About Angie Hospitality | Angie Hospitality, founded by hospitality industry veterans, is the developer of the first 24-hour interactive guest room assistant purpose-built for the hotel environment. Angie's patented technology uses both voice control and touch screen capabilities to offer a complete solution for hoteliers looking to increase guest satisfaction, streamline operations, improve staff efficiencies and maximize revenue opportunities. The platform offers configurations to provide IP telephony, room automation features, energy management and more, through seamless integration with leading hotel technology system providers or as complete stand-alone system. Angie instantly upgrades any hotel room, allowing guests to play their own music through its built-in Bluetooth speakers, make hands-free calls, access hotel amenities, charge their mobile devices, and much more. Angie can even provide guests a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored, Angie's systems self-configure for each property and room as soon as the device is plugged in. For more information on Angie Hospitality, the 2017 HTNG TechOvation Award winner, please visit angie.ai and connect with us on Facebook, Instagram, Twitter, LinkedIn and YouTube.

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HORST SCHULZE JOINS BOOST AS DIRECTOR AND BOARD MEMBER TO BRING SERVICE EXCELLENCE THROUGH MOBILE TRAINING SOLUTIONS


With the appointment of one of the world’s leading hoteliers, Boost is set to bring Horst Schulze’s vision of service excellence to hoteliers around the world through mobile technology




SINGAPORE May 15, 2019 - Boost announces the appointment of Horst Schulze as Director and Board Member, effective immediately. Mr. Schulze is recognised as one or the world’s leading hoteliers whose career spans over six decades including co-founding The Ritz-Carlton Hotel Company and founding The Capella Hotel Group. Mr. Schulze will advise Boost on course content and curriculum and apply his own experience of service excellence to Boost’s mobile training programmes.

“I believe that mobile training will become the tool of choice for General Managers looking to create a culture of excellence within their hotels” Says Horst Schulze, adding “The scalability of mobile training will allow us to train thousands of employees across multiple geographies to a superior level of service excellence. Better language abilities and service skills result in a more confident employee who is able to care for the guest, this is what mobile training does and why I believe in the Boost product. I am extremely excited to join this company and unlock the potential that mobile will bring for hospitality.”

Backed by funding from a number of private investors including École hôtelière de Lausanne (EHL), over 20,000 hotel employees in 225 hotels in Asia currently learn service skills through Boost’s mobile training solutions, including English and Mandarin languages, vocational training and upselling skills. By training employees through mobile technology, Boost brings a level of convenience, measurability and scalability far superior to traditional classroom-based learning and ideal for the young employee of today.

In his 65-year career, Mr. Schulze has seen guest expectations shift towards an emphasis on service and personalisation and he quickly realised that hotels who addressed guests’ specific needs, desires and idiosyncrasies would rise to the top. This meant building a culture of service within the hotel and empowering employees to create excellence. Mobile training is perfectly suited to equipping the modern generation of hoteliers with the skills needed to provide such service, offering convenience, flexibility and scalability.

“The vision, experience and standards that Horst Schulze brings will be invaluable to Boost as we embark on our next stage of growth” says Allan Taylor, CEO of Boost, adding “Hotels are no longer defined purely by their facilities and amenities, they are defined by the quality of service they provide. This means everything from knowing the guest by name and favourite dishes to displaying a genuine desire to care for the guest and create exceptional experiences. Many of these service principles were pioneered by Mr. Schulze who over his career defined what excellent service is. By having him on our team, Boost will be able to make his unique service philosophy available to all hotels through our various mobile solutions, raising service standards and increasing guest satisfaction.”

Mr. Schulze will advise Boost and work to further enhance its suite of mobile training solutions. These include department-specific English and / or Mandarin language training, vocational training for food and beverage service, housekeeping and upselling training among other skills. Launched in October 2018 and used by hundreds of hotels in Asia, Boost has already provided measurable results for hotels including greater upselling revenues and improved guest satisfaction.

Boost’s suite of mobile solutions is available on Android and iOS mobile devices and available to hotels and resorts.


About Horst Schulze

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.

Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.

During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award – twice – making it the first and only hotel company to ever win even one.

In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS Magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honoured as a “Leader in Luxury” by Travel Agent Magazine and its sister publication Luxury Travel Advisor.

After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went onto found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.

Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He has recently completed his book, Excellence Wins, where he shares his vision and principles developed over his 65-year career.



About Boost

Boost is the leading mobile training solutions provider for the Hospitality industry, improving hospitality employee productivity through mobile learning and assessment for vocational skills, upselling and languages. Boost empowers employees to provide better service, increasing guest satisfaction levels which in turn benefits hotel bottom lines thanks to reduced recruitment and training costs, and more loyal guests.

Through five distinctive mobile training applications: Boost Profile, Boost Voice, Boost Skills, Boost Upsell and Boost Select, hotel employees are able to learn at a time and place of their choosing, fitting perfectly into their busy schedules. Unlike traditional classroom-based methods, Boost’s mobile solutions are scalable, providing high quality training and assessment options from a single independent to a group/chain hotel at a regional or even global level. Boost Apps allow HR to track employee performance and highlight additional training needs in real-time.

Boost is backed by funding from a number of private investors including École hôtelière de Lausanne (EHL) and is currently used by over 250 hotels throughout Asia, teaching over 22,000 hotel employees the skills needed to improve guest satisfaction and grow their careers. Boost is headquartered in Singapore, with offices in Indonesia, Japan, Thailand and China.

For more detailed information on Boost and its suite of applications, please click on a link below:


Boost Website
Boost Facebook
Boost LinkedIn
Boost Twitter
Boost Instagram
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eRevMax expands in Indonesia with new demand partner

Hoterip.com completes integration with the hotel connectivity leader

Bali, 8 May 2019: Indonesia based Hoterip.com, one of the fastest growing online travel agencies in Asia, has completed two-way XML integration with travel technology specialist eRevMax to offer online channel management and reservation delivery solution to its growing base of hotel customers. The seamless interface will allow hotels using RateTiger and RTConnect platforms to update rates and availability and receive reservations generated through the channel in real-time.

Following the integration, Hoterip.com joins the ever-growing list of companies that form the eRevMax Channel Ecosystem, thus getting direct visibility to thousands of hotels worldwide that use eRevMax’s connectivity solutions.

“Our interface with RateTiger will give the benefit to us and to our hotel partners to quickly and efficiently manage their room rates, availability and restrictions to their distribution channels. In addition, connecting with eRevMax will give us the opportunity to explore new hotel partners worldwide and improve our room inventory globally,” said Sukadana, Digital Marketing Manager, Hoterip.com.

“The integration with Hoterip.com allows us to offer hotels with wider selection of leading South East Asian channels to choose from and capitalize on the region’s online travel growth story. It will further add on to the eRevMax Channel Ecosystem portfolio thereby helping hotels optimize their distribution efforts,” said Mohnish Singh, Regional Sales Manager, eRevMax.

Hoterip.com is a part of H.I.S. International Group, a Japan based Travel Agent with a worldwide network. It operates Hoterip.com as Inbound Tour Operator providing travel services in Indonesia for over 15 years and continues to grow its operations.


About eRevMax: 
eRevMax is a travel technology company that assists hotels through channel management, rate intelligence and connectivity solutions. The company connects multiple online channels to the hotels’ PMSs to seamlessly deliver ARI updates and reservations. eRevMax is known for its stable solutions with 99.9% product uptime and provides 24x7 customer support. It works closely with around 400 channel and technology partners assisting over 9000 hotels worldwide to increase revenue opportunities and streamline business processes. It is the connectivity partner of choice for large hotel groups, mid-scale chains as well as independent properties in both luxury and budget segment worldwide providing solutions through its core product brands - RateTiger, LiveOS and AgentX101.



For more details, please visit http://www.erevmax.com/ or contact us on [email protected].